ReTrieve
Brand PositioningCampaign Creative

Healthcare Marketing Campaign: Launching a New Indication for ReTrieve Cream NZ

ReTrieve Cream NZ is a prescription dermatological treatment used in New Zealand for acne and sun-damaged skin. When the product received a new Medsafe-approved indication, Spruik was tasked with developing a healthcare marketing campaign that could communicate the new use while maintaining the credibility of a prescription medicine. This case study outlines how the campaign was designed to introduce the new indication while reinforcing ReTrieve’s position as a trusted dermatological treatment. The strategy combined outdoor media, in-trade healthcare communication, and consumer-facing creative to deliver a coordinated multi-channel campaign.

Healthcare Marketing Campaign: Launching a New Indication for ReTrieve Cream NZ
Healthcare Marketing Campaign: Launching a New Indication for ReTrieve Cream NZ
Healthcare Marketing Campaign: Launching a New Indication for ReTrieve Cream NZ

Healthcare Marketing Campaign Objective

To communicate ReTrieve’s new indication in a clear, accessible, and engaging way for consumers, while maintaining trust and authority for its established audience.

 

Campaign Approach

This healthcare marketing campaign informs and builds confidence. While ReTrieve’s heritage conveys trust and efficacy, the new messaging emphasised expanded benefits, making it relatable for users who might be experiencing the signs of photoaged skin. The tone was educational yet approachable, ensuring consumers understood the medicines benefits without the use of medical jargon.

At the same time, the campaign aimed to raise brand awareness.
It also delivered strong visual impact.
However, the strategy positions ReTrieve as a prescription treatment.
It does not present it as a ‘beauty’ product.

 

Delivering a multi-channel campaign

  • Social assets: Engaging visual posts and stories tailored for Instagram and Facebook, designed to simplify complex medical information and connect with a skincare-aware audience.
  • Digital assets: Banner ads to support online engagement and education.
  • Online Video: A 15-second ad spot demonstrating ReTrieve’s benefits for its updated indication, balancing authority with approachable messaging.
  • Website development: Clear, consumer-friendly content that explains the updated use, reinforces ReTrieve’s heritage as a trusted treatment, and directs patients to speak with their healthcare professional.
Healthcare Marketing Campaign: Launching a New Indication for ReTrieve Cream NZ
Healthcare Marketing Campaign: Launching a New Indication for ReTrieve Cream NZ
Healthcare Marketing Campaign: Launching a New Indication for ReTrieve Cream NZ